At Total People we are committed to making a difference and we need motivated and passionate colleagues who can make it happen.
As a Contract Centre Advisor you'll join a small team reporting into the Customer Experience Manager where you be expected to provide a world class support service to all our customers and fulfil your objectives to ensure Total People reaches its sales, financial and growth targets and supports our LTE group goals.
This is an exciting opportunity where you will be responsible for the growth of new clients of Total People, which includes developing new client relationships, growing existing relationships with clients and partners and leading on their initial experience of Total People.
You'll need to have a strong desire to pro-actively contact and work with employers to identify their needs, to sell current products. This may require tailoring or bespoke design of programme solutions so you can achieve your sales target with accounts across Total People’s full range of products and programme areas. You will also gather intelligence on customer needs to share with other senior managers to continually improve Total Peoples product offering.
You will need to be driven, organised and dedicated to managing a busy and demanding workload. You will have a genuine passion for the world of education, putting the client experience and their learners at the heart of everything you do.
You will champion and embed the behaviours, values and skills we need to successfully deliver the Total People vision, leading by example. Working to fulfil your objectives to ensure Total People reaches its sales, financial and growth targets and supports LTE group goals.
You will be able to build effective client relationships as well as the ability to network with wider colleagues within the LTE Group and external stakeholders.
(This is primarily a Business to Consumer (B2C) role with some focus on Business to Business (B2B) relationships.)
This role allows the flexibility to work remotely as well as from one of our Northwest and Greater Manchester sites. From time to time you will also be required to attend business in various locations nationwide.
The successful applicant must be flexible, confident and an excellent communicator.
We will provide you with all the equipment you need and we have great support teams on hand to enable you to work remotely.
This post is offered on a permanent basis, working 37 hours per week.
Qualifications, Experience and Skills required for the role of Contact Centre Advisor:
Essential:
Desirable:
Benefits: -
Total People is one of the largest providers of apprenticeships and work based learning in the northwest. For more information on what we do please visit us at www.totalpeople.co.uk. If you feel you could make a difference in this rewarding sector, please click on the ‘Apply’
Total People is an equal opportunities employer. Applicants must demonstrate in their application their ability to meet the key responsibilities, key result areas and Qualifications/Skills and Experience detailed within the job description.
The closing date for this job advert is 19th November 2021 however sometimes the job advert may close early if we receive a good response so we recommend you apply at your earliest opportunity.
Total People is committed to the safeguarding, protection and wellbeing of young people and adults. This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.